Frozen Mini Cakes available for walk-in purchase! / Custom cake orders close EVERY THURSDAY 9AM for the weekend. For urgent orders, pls email us to check availability / Enjoy FREE DOORSTEP DELIVERY when you spend $40! (applies to dry treats only) :)

Rewards FAQ

How do I earn points?

Here are all the ways you can earn points.

How do I check my balance?

Click here to go to the Use Points Page.

How can I use my points?

Use your points to redeem rewards as discount codes. You can apply the discount code on the payment page during checkout. One discount code can be used per order.

When do I earn points when I make a purchase?

Points are earned when "Fulfillment Status" becomes "Fulfilled" (once your order has been shipped, delivered, or collected).

How do I earn Birthday Bonus?

You must register your birthday month and have at least one qualifying order placed 30 days or earlier prior to the 1st day of your birthday month to receive a Birthday Bonus for that calendar year. Birthday Bonuses will not be granted retroactively for past birthdays. A qualifying order is a fulfilled order that was not cancelled or fully refunded.

If members fill in their birthdays before their birthday month, bonus will be awarded at the beginning of the month.
If members fill in their birthdays during their birthday month, bonus will be awarded at the end of the month.