Shipping policy

Please see updated Shipping Information at https://www.feedmypaws.com/pages/delivery-info-and-faq

Below information was Last updated: 2024-11-30

----------------------------------------

There are 4 ways to receive your order in Singapore:

1) SELF PICK-UP
•  At the Feed My Paws store (please see above for address and operating hours).

2) DOORSTEP DELIVERY: $4.50
•   Sent out ~3-4 days after order is received (excluding weekends). Courier company takes another 1-3 working days to deliver the item. Please note that during festive periods shipping delays are expected.
•  Your orders will be delivered straight to your door. Tracking ID is available so you can check the status of your delivery.
•  *This option is only available for dry treats and cookies
•  *Feed My Paws is not responsible for late/lost mail. Strictly no refund will be made.
•  *Feed My Paws is not responsible for treats that are damaged due to rough handling. Strictly no refund will be made.

3) COURIER SERVICE
•   Delivery of fresh items - cakes, tarts, pupcakes, pizzas, meatloaves, birthday bundles and peanut butter fudge - is calculated based on distance.
•   Fee will be calculated at checkout.
•   Only available between Thursday-Saturday. Delivery is between 12pm-3pm.

•  If you prefer to engage your own delivery company to pick up your order from our store, kindly provide the driver with your Order Number and Name to facilitate collection. Collection only during store operating hours.

4) FREE DELIVERY: HOW TO QUALIFY
•   $48 and above: Free Doorstep Delivery with Tracking ID. Dry treats only. Please note that Feed My Paws is not responsible for lost or damaged packages.
•   $160 and above: Free courier delivery, includes cakes* :)
•   *All cakes EXCEPT cakes with full figurine. Full figurine cakes have to be self-collected as they are fragile and require extra care. 

For shipping outside of Singapore, please contact team@feedmypaws.com