F.A.Q & Delivery/Collection Options

Here are the answers to some Frequently Asked Questions. If we didn’t cover something that you’re looking for, fill out the Ask Feed My Paws box (bottom right) or drop us an email at info@feedmypaws.com and we will get back to you within 48 hours :)


Follow our Facebook page by clicking HERE, or our Instagram page HERE, to keep updated with our monthly meet-ups, and special deals!



Q: Where are you located?


Our store is located at: 

Blk 4, Lorong 7, Toa Payoh, #01-129, Singapore 310004

Nearest MRT: Braddell MRT

Bus: 232


Q: What are your operating hours?


Tuesday, Wednesday, Friday, Saturday: 11:30am - 4:00pm

Sunday: 10:30am - 2:00pm

Closed every Monday and Thursday.


Q: Do I have to make an appointment before dropping by?


No appointment necessary! Feel free to drop by anytime during our operating hours :)


Q: What payment modes are accepted in store?

We currently accept cash, PayLah, and PayNow.


Q: Is Feed My Paws AVA Approved?

Yes we are!


Q: Do I have to place an online or can I walk in to purchase?

We accept both online and walk-in purchases :)


Q: Can I place an order online and collect my items later?

You can reach us at 8200 4261 during operating hours (whatsapp only) to check available stock if you'd like to do an online purchase and collect it on the same day. Please bear with us if we take a while to reply as we will most likely be baking or prepping food during operating hours.


Q: I changed my mind, can I cancel my order and get a full refund?

If you would like to cancel your order, please do so as soon as possible. We will provide store credit in return (no cash refund). However, once your order has been shipped or prepared, we do not accept cancellations. Cancellations also do not apply to limited edition items.


Q: I would like to order a cake/pupcake. How can I do that? (Pupcake, Tart, and Meatloaf orders resume end of May)

You can click HERE


Q: What will my personal details during checkout be used for?

Your personal details will be used solely for contacting you and shipping your orders. It will strictly not be shared under any circumstance. You may also opt to leave our your mailing address during checkout if you wish to do a self-collection :)



Q: How do I collect my items?


At the Feed My Paws store (please see above for address an operating hours). 



Sent out ~3 days after order is received (excluding weekends).

SmartPac Singpost is a local registered mail in a box form that goes straight to your door within 2 working days of mailing. If no one is home, the SmartPac box will be placed in your mailbox. Tracking ID is available so you can check the status of your delivery.

*SmartPac option is only available for dry treats and cookies

*Feed My Paws is not responsible for late/lost mail. Strictly no refund will be made.

*Feed My Paws is not responsible for treats that are damaged due to rough handling. Strictly no refund will be made.



Sent out ~3 days after order is received (excluding weekends).

Waiting time for Normal Mail is approximately 3-10 working days. Tracking ID is not available for Normal Mail.

*Normal mail option is only available for dry treats and cookies.

*Feed My Paws is not responsible for late/lost mail. Strictly no refund will be made.

*Feed My Paws is not responsible for treats that are damaged due to rough handling. Strictly no refund will be made.



For $10, get your treats delivered to your door. Kindly note that this delivery service does not apply to pupcakes, tarts, and meatloaves. Excludes Monday, Thursday, and Public Holiday and eve of public holiday when applicable.



Each purchase of $100 entitles 1 Delivery to 1 Location. Kindly note that this does apply to orders that include self-collection items (Pupcakes, Tarts, Meatloaves or certain limited edition goodies). No delivery on Monday, Thursday, public holiday, and eve of public holiday when applicable. 



Drop us an email at info@feedmypaws.com :) 


Q: What payment modes are accepted online?

We accept payment via Apple PayBank Transfer, and PayPal.


Q: What ingredients do you use?

With four little rascals on our hands, and our many dog sitting furry clients over the years, we’ve come to learn so much about how freshly prepared food makes a difference in a dog’s life.

All our treats are made using human-grade ingredients! We’ve always believed in delicious treats that are easy-to-digest and as gentle on the tummy as possible. 

Each range has been thoroughly researched through our consultations with various veterinarians, and kindly tested and evaluated by our furry judges. Only the freshest ingredients are used and we’ve noticed that our pooches have developed better skin, coat and our once chubby senior is looking mighty fine these days!

Important: Do remember to always introduce new foods to your furkids slowly. We suggest starting with 2 treats a day for 2-3 days, then moving on to more. However, if you’ve noticed that your furkid has always had a strong gut, then we say GO FOR IT! THE MORE THE MERRIER! 




Join us in supporting: