F.A.Q & Delivery/Collection Options

Here are the answers to some Frequently Asked Questions. If we didn’t cover something that you’re looking for, fill out the Ask Feed My Paws box (bottom right) or drop us an email at info@feedmypaws.com and we will get back to you within 48 hours :)

 

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THE FEED MY PAWS STORE

Q: Where are you located?

www.feedmypaws.com

Our store is located at: 

Blk 4, Lorong 7, Toa Payoh, #01-129, Singapore 310004

Nearest MRT: Braddell MRT

Bus: 232

 

Q: What are your operating hours?

 

Tuesday, Wednesday, Friday: 11:30am - 4:00pm

Saturday: 10:00am - 5:00pm

Sunday: 10:00am - 2:00pm

Closed every Monday and Thursday.

 

Q: Do I have to make an appointment before dropping by?

 

No appointment necessary! Feel free to drop by anytime during our operating hours :)

 

Q: What payment modes are accepted in store?

We currently accept cash, PayLah, and PayNow.

 

Q: Is Feed My Paws AVA Approved?

Yes we are!

 

Q: Do I have to place an online or can I walk in to purchase?

We accept both online and walk-in purchases :)

 

Q: Can I place an order online and collect my items later?

While we usually try to stock everything you see on our online menu, it will be best to drop us an email or whatsapp just to double-check before dropping by if there's a specific item you would like to get :) You can reach us at 8752 4886 during operating hours (whatsapp only). Please bear with us if we take a while to reply as we will most likely be baking or prepping food during operating hours.

 

Q: I would like to order a cake/pupcake. How can I do that?

 

I am currently not accepting orders for cakes, pupcakes, and tarts till further notice. 

 

COLLECTION/DELIVERY OPTIONS

Q: How do I collect my items?

1) SELF PICK-UP 

At the Feed My Paws store (please see above for address an operating hours). 

Yishun MRT

Every other Friday at 630pm only (minimum spend of $20 applies)

2) SMARTPAC SINGPOST

Sent out ~3 days after order is received (excluding weekends).

SmartPac Singpost is a local registered mail in a box form that goes straight to your door within 2 working days of mailing. If no one is home, the SmartPac box will be placed in your mailbox. Tracking ID is available so you can check the status of your delivery.

*SmartPac option is only available for dry treats and cookies

*Feed My Paws is not responsible for late/lost mail. Strictly no refund will be made.

*Feed My Paws is not responsible for treats that are damaged due to rough handling. Strictly no refund will be made.

 

3) SINGPOST NORMAL MAIL

Sent out ~3 days after order is received (excluding weekends).

Waiting time for Normal Mail is approximately 3-10 working days. Tracking ID is not available for Normal Mail.

*Normal mail option is only available for dry treats and cookies.

*Feed My Paws is not responsible for late/lost mail. Strictly no refund will be made.

*Feed My Paws is not responsible for treats that are damaged due to rough handling. Strictly no refund will be made.

 

4) COURIER SERVICE

For $10, get your treats delivered to your door. Excludes Monday, Thursday, and Public Holiday and eve of public holiday when applicable.

 

5) FREE LOCAL DELIVERY FOR ORDERS SGD100 & ABOVE!

Each purchase of $100 entitles 1 Delivery to 1 Location. No delivery on Monday and Thursday.

 

6) DO YOU SHIP OVERSEAS?

Drop us an email at info@feedmypaws.com :) 

 

Q: What payment modes are accepted online?

We accept payment via Apple PayBank Transfer, and PayPal.

 

Q: What ingredients do you use?

With four little rascals on our hands, and our many dog sitting furry clients over the years, we’ve come to learn so much about how freshly prepared food makes a difference in a dog’s life.

All our treats are made using human-grade ingredients! We’ve always believed in delicious treats that are easy-to-digest and as gentle on the tummy as possible. 

Each range has been thoroughly researched through our consultations with various veterinarians, and kindly tested and evaluated by our furry judges. Only the freshest ingredients are used and we’ve noticed that our pooches have developed better skin, coat and our once chubby senior is looking mighty fine these days!

Important: Do remember to always introduce new foods to your furkids slowly. We suggest starting with 2 treats a day for 2-3 days, then moving on to more. However, if you’ve noticed that your furkid has always had a strong gut, then we say GO FOR IT! THE MORE THE MERRIER! 

 

 

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