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F.A.Q & Delivery/Collection Options

Here are the answers to some Frequently Asked Questions. If we didn’t cover something that you’re looking for, fill out the Ask FeedMyPaws box (bottom right) or drop us an email at info@feedmypaws.com and we will get back to you within 48 hours :)

 

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Q: Where are you located?

We're a little home-based pet bakery located in Singapore, near Yishun MRT :)

 

Q: Can I place an order today and collect my items later?

While we occasionally have biscuits and dehydrated treats on hand, most of our items are made-to-order to ensure that you receive the freshest items. Do drop us a text to check what stock we have! Otherwise, waiting time can be anywhere between 3 – 7 days depending on the number of orders we have received during the week.

 

Q: I would like to order a cake/pupcake. How can I do that?

 

I am currently not accepting orders for cakes, pupcakes, and tarts till further notice. I apologise for any inconvenience caused.

 

Q: How do I collect my items?

1) SELF PICK-UP 

Kindly note that as we sometimes have volunteer duties to attend to, timing changes may apply.

YISHUN, 760146:

Tuesday OR Friday: 12pm-5:30pm

Saturday: 12pm

YISHUN MRT (for orders above $20):

Friday: 6:30pm only

 

2) SMARTPAC SINGPOST

Sent out ~3-4 days after order is received (excluding weekends).

SmartPac Singpost is a local registered mail in a box form that goes straight to your door within 2 working days of mailing. If no one is home, the SmartPac box will be placed in your mailbox. Tracking ID is available so you can check the status of your delivery.

*SmartPac option is only available for dry treats and cookies

*FeedMyPaws is not responsible for late/lost mail. Strictly no refund will be made.

*FeedMyPaws is not responsible for treats that are damaged due to rough handling. Strictly no refund will be made.

 

3) SINGPOST NORMAL MAIL

Sent out ~3-4 days after order is received (excluding weekends).

Waiting time for Normal Mail is approximately 3-10 working days. Tracking ID is not available for Normal Mail.

*Normal mail option is only available for dry treats and cookies.

*FeedMyPaws is not responsible for late/lost mail. Strictly no refund will be made.

*FeedMyPaws is not responsible for treats that are damaged due to rough handling. Strictly no refund will be made.

 

4) COURIER SERVICE (Tuesday - Friday only)

For $10, get your treats delivered to your door at your preferred timing. Excludes public holiday and eve of public holiday when applicable.

 

5) FREE LOCAL DELIVERY FOR ORDERS SGD100 & ABOVE!

Tuesday - Friday ONLY, subject to availability (excluding public holidays and eve of public holidays). Each purchase of $100 entitles 1 Delivery to 1 Location.

 

6) DO YOU SHIP OVERSEAS?

Yes! Drop us an email at info@feedmypaws.com :) 

 

Q: How do I pay?

We accept payment via Apple PayBank Transfer, and PayPal.

 

Q: What ingredients do you use?

With two little rascals on our hands, and our many dog sitting furry clients over the years, we’ve come to learn so much about how freshly prepared food makes a difference in a dog’s life.

All our treats are made using human-grade ingredients! We’ve always believed in delicious treats that are easy-to-digest and as gentle on the tummy as possible. We only use Organic Flour in all our treats! :)

Each range has been thoroughly researched through our consultations with various veterinarians, and kindly tested and evaluated by our furry judges. Only the freshest ingredients are used and we’ve noticed that our pooches have developed better skin, coat and our once chubby senior is looking mighty fine these days!

Important: Do remember to always introduce new foods to your furkids slowly. We suggest starting with 2 treats a day for 2-3 days, then moving on to more. However, if you’ve noticed that your furkid has always had a strong gut, then we say GO FOR IT! THE MORE THE MERRIER! 

 

 

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